© 2024 Hawker & Company, ABN: 18 648 569 395
© 2024 Hawker & Company, ABN: 18 648 569 395
About Us
About Us
About Us
Hawker & Company is an advisory firm specialising in customer strategy and experience design. Our team comprises business people and creatives in equal measure. We are advisors, problem solvers, designers, researchers, artists and technologists.
Hawker & Company is an advisory firm specialising in customer strategy and experience design. Our team comprises business people and creatives in equal measure. We are advisors, problem solvers, designers, researchers, artists and technologists.
Rich is a globally recognised leader in customer strategy, service design, creative techniques, and innovation propelled by technology and human behaviour. He is a practitioner, author, executive coach, and international speaker on these topics. Rich has built a career on leading large-scale programs that produce remarkable new experiences for the world’s largest and most relied-upon organisations, in a way that improves their economic and operational performance.
Before founding Hawker & Company, Rich spent 15 years with Bain & Company, operating as Global Lead for the firm’s Service Design practice.
Rich studied business and economics in Australia and abroad, and was admitted as a member of the Institute of Chartered Accountants in Australia. He is also a publicly exhibited artist, clothing designer and entrepreneur, and formerly acted as strategy advisor to the CEO of The Heide Museum of Modern Art.
In 2021, Rich was appointed to the board of No Moss Co., a technology company specialising in user-centred software development, gaming products and innovation consulting.
Rich draws experience from living and working in Australia, New Delhi, San Francisco and Silicon Valley, and from extensive work throughout Asia and the USA. His family is very thankful to have him home in Melbourne as much as they can. For now.
Rich is a globally recognised leader in customer strategy, service design, creative techniques, and innovation propelled by technology and human behaviour. He is a practitioner, author, executive coach, and international speaker on these topics. Rich has built a career on leading large-scale programs that produce remarkable new experiences for the world’s largest and most relied-upon organisations, in a way that improves their economic and operational performance.
Before founding Hawker & Company, Rich spent 15 years with Bain & Company, operating as Global Lead for the firm’s Service Design practice.
Rich studied business and economics in Australia and abroad, and was admitted as a member of the Institute of Chartered Accountants in Australia. He is also a publicly exhibited artist, clothing designer and entrepreneur, and formerly acted as strategy advisor to the CEO of The Heide Museum of Modern Art.
In 2021, Rich was appointed to the board of No Moss Co., a technology company specialising in user-centred software development, gaming products and innovation consulting.
Rich draws experience from living and working in Australia, New Delhi, San Francisco and Silicon Valley, and from extensive work throughout Asia and the USA. His family is very thankful to have him home in Melbourne as much as they can. For now.
Rich is a globally recognised leader in customer strategy, service design, creative techniques, and innovation propelled by technology and human behaviour. He is a practitioner, author, executive coach, and international speaker on these topics. Rich has built a career on leading large-scale programs that produce remarkable new experiences for the world’s largest and most relied-upon organisations, in a way that improves their economic and operational performance.
Before founding Hawker & Company, Rich spent 15 years with Bain & Company, operating as Global Lead for the firm’s Service Design practice.
Rich studied business and economics in Australia and abroad, and was admitted as a member of the Institute of Chartered Accountants in Australia. He is also a publicly exhibited artist, clothing designer and entrepreneur, and formerly acted as strategy advisor to the CEO of The Heide Museum of Modern Art.
In 2021, Rich was appointed to the board of No Moss Co., a technology company specialising in user-centred software development, gaming products and innovation consulting.
Rich draws experience from living and working in Australia, New Delhi, San Francisco and Silicon Valley, and from extensive work throughout Asia and the USA. His family is very thankful to have him home in Melbourne as much as they can. For now.
Our Partners
Our Partners
We work closely with our partners on projects that require distinct expertise and specialist tools and insights.
Marketing and customer experience for the digital era
Marketing and customer experience for the digital era
Marketing and customer experience for the digital era
Destination design, experience creation and development advisory
Destination design, experience creation and development advisory
Advisory and measurement systems to improve human advocacy and relationships
Advisory and measurement systems to improve human advocacy and relationships
Advisory and measurement systems to improve human advocacy and relationships
Frontline workforce management
Frontline workforce management